Taco Bell is part of Yum! Brands, the largest restaurant company in the world!

KFC Corporation, based in Louisville, Kentucky, is one of the few brands in America that can boast about having a rich, 60-year history of success and innovation. In fact, KFC is the world's most popular chicken restaurant chain and a division of Yum! Brands, the world’s largest restaurant company. Yum! Brands consists of KFC, Taco Bell and Pizza Hut with more than 37,000 restaurants in over 117 countries and territories and more than 1 million associates. Yum! is ranked #214 on the Fortune 500 List and generated more than $13 billion in revenue in 2012.

More important than our size is our commitment to breakthrough innovation and the success of our employees. We're proud of the unique culture we've built, one that's filled with energy, opportunity, and fun. We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce

This position is responsible for providing leadership to the Restaurant Excellence Team in both Operations and Engineering to develop a scalable, profitable business model for the KFC Brand through a rapid test and learn protocol. Responsibilities run through each detail of the New Product Development Process, including scoping, BOH packline implementation, smallwares, prep and cook processes, and operations excellence (Explore, Develop and Validate phases of DEDVIM, the KFC stage-gate process). This position is responsible for gathering learnings and feedback to impact decisions for future iterative testing across all three Brand menu pillars: Everyday Value, Portables and Meals.

This position will also partner with Food Innovation, Marketing, Restaurant Excellence and Consumer Insights in exploring new product possibilities and iterative testing in the laboratory environment of KFC 11 which will include the ability to strategize and build team goals and then coach the project coach team to achieve those goals. The objective of this work is to gain insights into product development, equipment validation, smallwares, packline/BOH execution, and success criteria for transition to either the New Product Development Process or in some cases validation through test market.

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Functions supported: Restaurant Excellence (Engineering, Operations and Ops Intelligence), FIT (Product Development, Commercialization, QA and Sensory), Marketing, Field Operations, Finance, Facilities, A&E, Training, IT and RSCS.


• Provide support to all domestic restaurants (Franchisee and Company) and know-how to YRI markets when applicable
  

• Supports Marketing & Operations test market initiatives from an engineering (Ops, Equipment and smallwares) perspective.
  

• Builds and leads cross-functional teams to support major business initiatives.
  

• Anticipates needs of the organization and needs of direct reports.
  

• Coach cross-functional team members and outside resources.
  

• Manages outside supplier resources.
  

• Support equipment development process
  

• Leads equipment and layout compliance strategies.
  

• Bachelor of Science in Engineering (Mechanical, Electrical or Industrial Engineering preferred); MS/ MBA a plus.
  

• 9 to 10 years desired in Engineering function. Strong people management, strong project management skills. Coherent speaker and presenter. Able to utilize formal and informal networking to disseminate information, gain consensus or resolve issues.
  

• Bachelor of Science in Computer Science or equivalent education

- Minimum 2 years of software development experience
- Software development experience with

• Synthesize data and information, providing strategic thought leadership for key marketing leaders and agency partners.
• Indentify trends and white space for the brand and provide consumer insight and strategic support supporting these trends and white space.
• Provide consumer insight and strategic support in the development and validation of innovation and calendar initiatives that will grow our business (naming, positioning, pricing, advertising, test market tracking).
• Manage product sensory testing program within the organization.
• Procure and manage research vendors to ensure support of research goals, getting the greatest possible value from research investment.
• Effectively present insights and recommendations to marketing teams, executives, and franchise committees.

• College degree in Marketing Research or Marketing or Social Sciences with career aspiration to consumer insights, strategy, or College degree in Marketing Research or Marketing or Social Sciences.
• Seven plus year’s experience in strategy, planning, or marketing research experience in data management and analysis – connecting the dots to get at powerful, rich insights.
• Proven ability to develop strategic initiatives that are grounded in the consumer data and behaviors.
• Strong collaborating and influencing skills at varying levels of the organization and proactively owning and driving projects forward.
• Partnering with vendors and agencies in the development of positioning and other consumer communications.
• Possess the natural curiosity to analyze and translate information across multiple sources into clear, concise, and actionable business direction.

Taco Bell, a part of Yum! Brands, has been repeatedly named as one of the Best Places to Work in Orange County. We have high standards for ourselves; Yum commits to consistently deliver 10% EPS growth each year. Our success comes from the belief that our people's capabilities are our greatest asset, and investing in you is our top priority.

Yum! Brands, Inc. is the world's largest restaurant company with more than 38,000 restaurants in over 100 countries and territories and more than 850,000 employees worldwide. We are the leading restaurant retailer in many emerging markets. Our restaurant brands -- KFC, Pizza Hut and Taco Bell -- are the global leaders of the chicken, pizza and Mexican-style food categories respectively.

• Provide strategic technical leadership
  
  - Coach a talented team of technologists and drive their professional development

- Create and manage a vision and a roadmap for future POS features and enhancements
- Drive action with urgency, ensure deliverables are met with high quality and within time and cost constraints
- Implement a comprehensive best-of-breed system for handling development and support of the POS in an Agile SDLC
- Partner with Change Management team to ensure rigorous change management processes are employed
- Stay on top of Retail Industry POS trends to help set the vision of the Future Taco Bell FOH systems

- Bachelor or Masters Degree in computer science, engineering, or mathematics preferred (or equivalent job experience and success in the same or a similar position).

• Knowledge of the restaurant business and restaurant operations are ideal; small retail or manufacturing would be suitable as well
• Knowledge of IT systems and operations, particularly in a restaurant or retail environment
• A proven track record in Project Management.
• A proven track record in People Development and Management.
• Development experience (MFC C++, .NET) in Microsoft Windows environment preferred.
• Operating system infrastructure experience (XP, WePOS, POS Ready) in Microsoft Windows environment preferred.
• Networking infrastructure experience (TCP/IP) in Microsoft Windows environment preferred.

- Volume 4, Technical Standards & Tools (30%): Responsible for testing and development of new building technical and sustainable design standards. Coordinate technical detailing and building systems criteria with KFC design standards. Responsibilities include benchmarking with BUs, identifying and communicating best practices, measuring and communicating results.
- Volume 5, Construction Project Management (10%): Responsible for Volume content, benchmarking with BUs, identifying best practices. Develop and implement relevant global standards and training.
- Volume 6, Asset Management (10%): Responsible for continual benchmarking with BUs to identify and communicate best practices. Responsible for identifying global challenges and developing global solutions. Develop and implement relevant global training to drive global adherence to a 5 year reinvestment cycle.
- Construction Cost & Value Engineering (10%): Capture and maintain updated construction cost data from BUs for all brands, all concepts. Lead value engineering initiatives with BUs and KFC Design Team to be coordinated with V4 Brand standards.
- Vendor Management (10%): Through partnership with BUs and Supply Chain, develop robust program for identifying globally and regionally endorsed vendors for all development related investments (e.g., furnishings, signage and building materials). Primary objective: Improve global consistency and quality with competitive pricing.
- Field Coaching & Support (25%): Provide direction to markets on implementation of Development process and standards (V4, V5, V6). Provide project management and technical support for special projects and in-market tests.
- Design & Development Colleges (5%): Responsible for refreshed & relevant content (V4, V5, V6). Responsible for coordinating and improving BU partnerships to drive global standardization.
- Travel Requirements:

- If based in Plano; ~ 25% annually.
- If remote; ~ 40% annually, including a minimum of eight (8) trips to Plano (RSC no-travel weeks).

- Candidate must have a minimum of 6 to 10 years experience in construction project management. Experience must include multiple phases of projects from design through construction documentation, construction administration and management of outside consultants.
- Ideal candidate will have experience working on commercial and retail projects.
- Expertise in the ability of leading, influencing and building relationships across the organization
- Candidate must possess strong technical and management skills.
- Candidate must possess effective communication skills; strong written and verbal presentation, leadership, and influencing skills are required.
- Excellent communicator, particularly with C-level executives; Communication is clear, direct, & concise
- Exceptional problem solving skills (issue identification, problem structuring, analysis, development of actionable recommendations)
- Ability to think strategically and act tactically
- Demonstrates a strong work ethic, with a positive, can-do attitude
- Approaches projects with tenacity and works through obstacles/barriers in an effective manner
- Displays a strong personal accountability to meet & exceed goals; tracks performance toward objectives

- Support client group in all aspects of global trademark portfolio management, counseling and enforcement.
- Conduct U.S. and international trademark search and clearance, provide risk analysis and advice on availability of new marks.
- Work with outside counsel on non-U.S. trademark prosecution
- Gather evidence and perform other tasks related to conflicts and litigation throughout the world.
- Assist in conducting due diligence and preparing agreements associated with acquisitions and divestures.
- Manage international renewal dockets and maintain registrations worldwide for all brands.

- 3+ years of substantive experience as a paralegal handling a full range of issues related to a global trademark portfolio
- Knowledge and familiarity with trademark laws and procedures
- Proficient in trademark docketing and records management systems (CPI preferred)
- Ability to work independently, as well as closely with business clients, outside trademark counsel and other team members
- Ability to organize, prioritize and manage effectively work on multiple projects
- Strong written and verbal skills
- Ability to think broadly on the implications of actions;
- Demonstrate good judgment, discretion, diligence, dependability and a strong work ethic
- Strong on-line searching and research skills – knowledge of SAEGIS searching software a plus
- Bachelor’s degree and/or ABA-approved paralegal certification desirable, but not required

The history of Pizza Hut began in 1958, when what is now the world's largest pizza franchise was born. Pizza Hut is the world's largest pizza restaurant chain and is a subsidiary of Yum! Brands, Inc., whose restaurants total approximately 37,000 restaurants.

The whole history of Pizza Hut has been achieved through innovation, it was founded in 1958 by Dan and Frank Carney. Their friend suggested opening a pizza parlor they agreed with the idea that it could prove successful, so that they borrowed $600 form their mother to start a business. When making the sign for the restaurant they only had enough room for nine letters and because they made pizza's they wanted pizza in the name, that only left 3 letters and because the restaurant looked like a hut they named it Pizza Hut.

Today Pizza Hut has over 6000 restaurants in the United States, and employs over 200,000 people who are dedicated to maniacal customer service and ensuring that every serving of our signature pizzas, Tuscani Pastas and Wingstreet Wings are great!

Reporting directly to the Regional Coach the Area Coach is responsible for overseeing the sales, develop people and maintain high operations standards of an area. The Area Coach is directly responsible for 7-10 Restaurant General Managers, and indirectly responsible for up to 200 Shift Managers and Team Members.

Responsibilities:

• Exhibits an ownership mentality in approach to daily work by creating a strong sense of urgency, following brand standards, and reliably meeting or exceeding all financial and operational commitments.
• Establish key partnerships with external partners and the community to continually increase brand perception and build sales volume.
  
• Uses business concepts, tools and techniques and ability to operate with a broader business mindset to meet budget requirements and manage the P&L statement.
  
• Creates and communicates a clear and consistent vision and contributes to the operational, tactical, and strategic planning in support of the overall business plan.
  
• Creates and manages effective teams by aligning team members, leading by example, developing bench strength, and recognizing top performers.
  
• Clearly defines performance expectations and uses performance management tools and processes to encourage, motivate and drive individual and team results.

Competencies:

- Deep functional knowledge of operational, financial, people and customer performance metrics, product specifications and management systems. (business acumen, results oriented, service excellence)
- Strategic business acumen and analytical mindset including strong ability to articulate current and desired future state of business through reporting.(strategic thinking)
- Ability to manage multiple objectives, projects, groups or activities, making effective decisions and prioritizing to achieve desired results and meet deadlines. (manages multiple priorities)
- Proven ability to drive sales, develop people and maintain high quality standards and consistently tracks and measures performance and strives for excellence. (business acumen, sales, results oriented)
- Demonstrated track record of workplace achievement in the selection, coaching and development of employees from hourly team members through multi-unit managers. (coaches to performance, builds relationships, creates effective team)

KFC Corporation, based in Louisville, Kentucky, is one of the few brands in America that can boast about having a rich, 60-year history of success and innovation. In fact, KFC is the world's most popular chicken restaurant chain and a division of Yum! Brands, the world’s largest restaurant company. Yum! Brands consists of KFC, Taco Bell and Pizza Hut with more than 37,000 restaurants in over 117 countries and territories and more than 1 million associates. Yum! is ranked #214 on the Fortune 500 List and generated more than $13 billion in revenue in 2012.

More important than our size is our commitment to breakthrough innovation and the success of our employees. We're proud of the unique culture we've built, one that's filled with energy, opportunity, and fun. We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce

Actively support KFC operators with product quality, food safety, and restaurant emergencies. Ensure Brand Protection by providing direct support for complex or escalated incidents and crisis situations. Utilize hotline data to identify trends and partner with product managers to investigate issues. Identify opportunities to improve service and response level to KFC restaurants.

Job Functions:

Quality Assurance Hotline Support

- Proficiently use the QA Hotline database, CAAM, to document and manage incidents, credit disputes, and generate reports.

- Utilize Hotline data and other data streams to identify trends, working with product managers and food safety manager to actively address issues.

- For all issue types, document, report, investigate, and respond in a timely manner.

- Provide support for restaurant emergency issues, including coverage for after hours and maintaining calendar/schedule for support team (rotation).

- Process and resolve all DC Forms and Hotline calls in a timely manner. Escalate issues when needed to the appropriate Product Manager.

- Ensure resolution and credit recommendation for all DC related issues and partner with cross-brand teams on enhancements to the reporting and credit processes.

- Maintain current email contact information for QA Product Managers, DCs, and Suppliers in CAAM.

- Be an active member of the KFC Crisis Core Team and support DC communications during any crisis.

- ?Identify opportunities to enhance reporting process for restaurant operators and above restaurant leaders.

Education:

- Technical/Science degree preferred

Experience/Skills:

- 2 -5 years experience with food industry
- Effective project management and execution
- Effective conflict resolution
- Self-motivated with ability to motivate other team members
- Customer service skills
- Telephone communication skills
- Computer and data entry skills (including Excel)
- Detail-oriented
- Organization skills
- Strong writing and presentation skills
- Ability to proactively develop and/or improve procedures and processes within a function
- Ability to analyze reports and make process and procedure improvements
- Product and operations knowledge
- Basic food safety practices

KFC Corporation, based in Louisville, Kentucky, is one of the few brands in America that can boast about having a rich, 60-year history of success and innovation. In fact, KFC is the world's most popular chicken restaurant chain and a division of Yum! Brands, the world’s largest restaurant company. Yum! Brands consists of KFC, Taco Bell and Pizza Hut with more than 37,000 restaurants in over 117 countries and territories and more than 1 million associates. Yum! is ranked #214 on the Fortune 500 List and generated more than $13 billion in revenue in 2012.

More important than our size is our commitment to breakthrough innovation and the success of our employees. We're proud of the unique culture we've built, one that's filled with energy, opportunity, and fun. We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce

The Staffing Leader provides recruiting support for KFC restaurants. This position is focused on finding solid talent by using a variety of recruiting techniques. Reports directly to the Manager of Staffing and partners with the other Staffing Leaders on your team, as well as your key Operators/Hiring Managers.

The Staffing Leader is charged with recruiting top talent to the organization which adds tremendous value overall. This position requires the exercise of discretion and independent judgment in the performance of the various duties.

Position Duties:

• Market KFC and our positive culture to potential restaurant general managers and assistant manager candidates.
  

• Build partnerships with your client departments, and locate high quality candidates for multiple positions.
  

• Able to effectively influence business partners
  

• Leverage technology to initiate, maintain and track staffing assignments
  

• Various administrative tasks which includes daily and weekly reports.
  

• Proactively recruit candidates cost effectively.
  

• Pre-qualify candidates to ensure they meet minimum requirements and navigate candidates through the selection process.
  

• Manage offer process to ensure compliance with compensation principles and acceptance by selected candidates.
  

• Ensure legal compliance throughout the interviewing process, background checks, offers, etc.
  

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Minimum of 2-3 years of full life cycle staffing experience


• College degree required
  

• Proven track record of success using a full cycle recruiting process.
  

• Must have demonstrated successful recruiting skills.
  

• Ability to juggle multiple tasks and work under pressure.
  

• Exceptional interpersonal and communication skills with a Customer Mania mindset.
  

• Assist in the recruitment and/or develop programs to recruit qualified applicants.
  

• Self directed individual who has a proven ability to problem solve, drive results, and demonstrate excellent follow-up skills.
  


- Primary client/remedy liaison; interface at all levels within client organization.

Taco Bell, a part of Yum! Brands, has been repeatedly named as one of the Best Places to Work in Orange County. We have high standards for ourselves; Yum commits to consistently deliver 10% EPS growth each year. Our success comes from the belief that our people's capabilities are our greatest asset, and investing in you is our top priority.

Yum! Brands, Inc. is the world's largest restaurant company with more than 38,000 restaurants in over 100 countries and territories and more than 850,000 employees worldwide. We are the leading restaurant retailer in many emerging markets. Our restaurant brands -- KFC, Pizza Hut and Taco Bell -- are the global leaders of the chicken, pizza and Mexican-style food categories respectively.

- Manage Taco Bell Quality Assurance Hotline calls from initial contact through problem resolution (problem causes, procedure troubleshooting and identification of areas of opportunities) ensuring Service Level Agreements and Operating Level Agreements are met.
- Provide 2^nd Level Support for Escalated Call Management and Closure – Create, handle and manage QA Hotline escalated calls and work directly with QA Taco Bell Food Safety representatives in communicating and resolving sensitive issues.
- Responsible for gathering, investigating, reporting, and responding to critical information regarding product quality and food safety related issues for Taco Bell Restaurants.
- QA Hotline KPI Reporting – Analyze & Track key ongoing call metrics for purposes of driving call efficiencies and reconciliation & identify opportunities for improvement.

- Ability to execute the central communication network for crisis management involving communicable diseases, product recalls and restaurant credit recommendation.
- Maintains and updates automated tracking systems C.A.A.M (Capture-Analyze-Alert-Manage) and Standard Operating Procedures to ensure proper execution of Hotline activities.
- Responsible to be on call 24/7 one week and weekend periodically.

- To support RGM is #1, all technologists participate in 24/7 field support.

- Analyze and input Self Service, Credit Resolution, Escalated PRC’s and Distributor information. Make decisions based on information and follow up with appropriate management personnel to assist in resolving situation.

- General college degree preferred and 2 -5 years’ experience with QSR or call center
- Ability to analyze reports as well as make process and procedure improvements
- Preferred product, operations and basic food safety knowledge
- Organized, detail orientated, analytical and proficient excel
- Excellent telephone communication, computer and customer service skills

- Ability to work well with cross functional teams and effective project management
- Self-motivated, ability to motivate other team members, strong team player, problem solver, takes the initiative and demonstrates positive energy

- Creating value for our shareholders through efficient operations, appropriate cost controls, and profit management
- Effectively manage a corporate owned restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times.
- Controls day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team
- Ensures OSHA, local health and safety codes, and company safety and security policy are met
- Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Recruits, interviews, and hires team members, conducts performance appraisals, takes discipline action, motivates and trains
- Has authority to hire and fire (or participate in those decisions)
- Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
- Ensures food quality and 100% customer satisfaction
- Ensures complete and timely execution of corporate & local marketing programs
- Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team
- Recognition and motivation efforts

• Dedication to providing exceptional customer service
• Good communication skills, and strong interpersonal and conflict resolution skills
• Exceptional team building capability
• Basic business math and accounting skills, and strong analytical/decision-making skills
• Basic personal computer literacy
• College or university Degree Preferred but will consider experience
• Supervisory experience in either a food service or retail environment, including Profit & Loss responsibility

- Competitive starting salaries
- 401k with company match
- Stock options

- People First company culture
- Promote from within philosophy
- Comprehensive training programs

- Health, vision and dental benefits
- Paid vacations

- BS/BA with 6 -10 years experience
- CISSP, CEH (Certified Ethical Hacker), CISA (Certified Information Security Auditor)
- Microsoft certifications: MCSE, Security Industry Certs C/W with 6 -10 years experience in information technology with knowledge of security techniques and technologies (CCSP, CCNE, CCNA, etc) a plus.

- 5-10 years experience in one or more of the following: Information Security or Information Technology
- Strong leadership skill and ability to lead cross functional teams or working with multiple teams
- Proficient organizational skills
- Effective communication skills and proficient writing skills
- Strong research and analytical skills and full technical knowledge of all phases of systems analysis
- Project management skills – The ability to lead multiple concurrent projects
- PCI/ ISA training (payment Card Industry/Internal Security Assessor)
- OASIS web service security standards